Privacy Policy

AJA Sarah Information Technology Consultancy (“we”, “us”, or “our”) operates https://ajasarahmarketer.com (the “Site”) and provides AI and Voice AI Marketing Automation services to Small and Medium-sized Enterprises (SMEs) (“Services”).

We are committed to safeguarding your privacy and complying with applicable data protection laws, including the Philippine Data Privacy Act of 2012 (RA 10173) and the European Union General Data Protection Regulation (GDPR).

By accessing or using our Site and Services, you consent to the collection, use, and disclosure of information as described in this Privacy Policy.

1. Information We Collect

We may collect and process the following types of information:

(a) Information You Provide Directly

- Full name, email address, contact number, business name, and billing details when you register, request a demo, or communicate with us.

(b) Service Data

- CRM records, marketing campaign content, scheduling details, and other business-related data uploaded to or generated within our platform.

(c) Voice AI Data

- Audio recordings, transcripts, and related interaction data necessary for Voice AI features.

(d) Usage and Technical Data

- IP address, device/browser type, operating system, referring URLs, pages viewed, and activity logs.

(e) Cookies and Tracking

Cookies, pixels, and similar technologies for authentication, analytics, and personalization.

2. How We Use Your Information

We use the collected information to:

- Deliver, operate, and maintain our Services.
- Enable Voice AI, CRM, scheduling, and campaign management functionalities.
- Train, operate, and improve AI/Voice AI models.
- Personalize your experience and optimize marketing performance.
- Provide customer support and communicate service updates.
- Conduct analytics and identify growth opportunities.
- Comply with legal obligations and protect against fraudulent or unauthorized activity.

3. Legal Basis for Processing (GDPR Compliance)

For users located in the European Economic Area (EEA), our processing of personal data is based on one or more of the following:

- Consent (e.g., newsletter subscriptions, marketing communications).

- Contractual necessity (e.g., providing services under your agreement with us).
- Legitimate interests (e.g., improving services, preventing fraud, ensuring security).
- Legal obligations (e.g., compliance with tax, accounting, or regulatory requirements).

4. Sharing and Disclosure of Information

We do not sell or rent personal information. We may share data with:

- Service Providers & Contractors — hosting, analytics, payment processing, and support providers under confidentiality agreements.
- Affiliates or Subsidiaries — within the AJA Sarah group, subject to this Privacy Policy.
- Legal Authorities — if required by law, subpoena, or regulatory mandate.
- Business Transfers — during mergers, acquisitions, or sale of assets.
- Aggregated/Anonymized Data — for analytics and research purposes.

5. Data Security

We adopt organizational, physical, and technical security measures aligned with the Philippine National Privacy Commission (NPC) guidelines and GDPR requirements. While we strive to protect your data, no system is completely secure.

6. Data Retention

- We retain personal data only as long as necessary for the purposes set out in this Policy, or as required by law.
- Voice AI data (recordings and transcripts) are retained only for service functionality, analytics, and improvement — subject to deletion or anonymization upon request.

7. International Data Transfers

Your information may be stored and processed outside your country of residence, including in countries not subject to an adequacy decision under GDPR. In such cases, we ensure adequate safeguards (e.g., Standard Contractual Clauses) are in place.

8. Your Rights

Under the Philippine Data Privacy Act, you have the right to:

- Be informed about how your personal data is collected and used.
- Access, correct, and request deletion of your personal data.
- Object to processing or withdraw consent.
- File a complaint with the National Privacy Commission (NPC).

Under GDPR, if you are in the EEA, you also have the right to:

- Data portability (obtain a copy of your data in a structured, machine-readable format).
- Restrict processing under certain circumstances.
- Lodge a complaint with your local Data Protection Authority.

To exercise your rights, please contact us (see Section 10).

9. Cookies & Third-Party Tracking

We use cookies and similar technologies for essential functions, analytics, and personalized advertising.

- You may disable cookies in your browser settings, though some features may not work properly.
- We may also use third-party tools (e.g., Google Analytics, Meta Pixel) subject to their privacy policies.

10. Changes to this Privacy Policy

We may revise this Privacy Policy at any time. Updates will be posted on this page with a new “Effective Date.” Your continued use of the Site and Services after updates constitutes acceptance.

11. Contact Us

For inquiries or to exercise your rights:

AJA Sarah Information Technology Consultancy
Attn: Art Tongol
Email: [email protected]

- For EU residents: you may also contact your local Data Protection Authority.

- For PH residents: you may lodge a complaint with the National Privacy Commission (NPC), Philippines at https://privacy.gov.ph.